Customer Service for Gambling brands

We reduce your costs with our qualification and in-house AI tools.

We focus on the iGaming industry.
LTV, retention rate, upsales and other metrics is our core language.
Any languages 24/7 with additional services.

  • 1

    General Support - support for all users of your brand

  • 2

    AI tools - for work optimization and cost reduction

  • 3

    KYC Services - for the fast verification of each client

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Flexible Pricing Options that Fit Your Needs

We understand that every business has unique needs and requirements, which is why we offer flexible pricing options that can be tailored to meet the needs of your brand. Our pricing is based on the volume of services we provide, including the level of customer support, retention, and sales services required.

Basic Plan

— Customer Support coverage 5/2, 8 h/day
— Retention Support
— Access to our customer service tools
— Ideal for your start

request your quote
Plus Plan

— 24/7 Customer Support
— Retention Support
— Sales Support
— Access to our customer service tools
— Ideal for brands with experience of work

request your quote
Pro Plan

— Retention Support
— Sales Support
— VIP Support
— Access to our customer service tools
— Totally dedicated team for your brand
— Extra services for your brand

request your quote

How to start

1

If you are ready to start right now…

2

in 1 business day - kick off meeting

3

2 weeks - trainings for your team

4

in 2 weeks - full launch

I’m ready to start!

Meet Our Core Team

Our team combines extensive industry experience in Gambling with a passion for delivering results. It's this passion that drives us to create effective customer support strategies that deliver significant improvements in your brand's product metrics.
With Care’bout expert team on your side, you can be confident that you’ll receive the highest level of support and expertise, every step of the way.

Aneta Kamarali CEO&Co-founder
  • One of Co-founders at Trustech - Outsourced Customer Support for Dating brands
  • More than 8 years of experience in Customer Support
  • Knows how to create an Outsorced Customer Support for each brand

Anette is keen on swimming and managed to swim through Bosphorus and to swim an Amateur World Championship. Now Anette is waiting for the approval for Gibraltar strait swim

LinkedIn
Valentin Lysenko COO&Co-founder
  • Managed to create General Support teams from scratch for several projects at Genesis
  • More than 7 years of experience in Operational Management
  • Knows how to scale the team x5 in 10 months without quality loses, decrease the chargeback&refund rate up to 0,5%, create a team for your brand in less then 2 weeks

Like to stay in healthy lifestyle and usually spends his weekends at gym or in a new coffeeshop tasting V60

LinkedIn
Heinrich Shneider CTO&Co-founder
  • One of Co-founders at Comillion - IT Outsource company
  • More than 7 years in Software Development
  • Knows how to automate up to 40% of your users requests, create a CRM for your brand

At his free time Heinrich tries to taste new cuisines and to find newest bars at Tbilisi with craft cocktails

LinkedIn

How it works?

  • 1

    You know the company that is potentially interested in building the Customer Support Department.

  • 2

    You make an intro for us with this Company

  • 3

    In case of the successful contract between Care’bout and the brand referred - we will be happy to pay bonuses for you

Earn extra money with our Referral program!

Care’bout is always happy to see new brands on board! We encourage our referrals to recommend Care’bout as the best option to outsource Customer Support and are happy to give bonuses for each new brand.
Invite your friends and colleagues to sign up for Care'bout services and earn extra money with our Referral program. It's easy, just sign up and start getting money for each referral!

Set up a meeting with us to know more and get a referral contract!

Jobs and requirements

CareBout is a team of professionals in Customer Support who are willing to make the best Customer Service for their client. We know how Customer Service could be important for brands and know how to build it in the most efficient way.

Account

Client

Customer Support Agent

We are hiring Customer Support Agents to join our growing team remotely. We are looking for someone who is dedicated to providing a best-in-class experience to our customers.

Position open

Main responsibilities of Customer Support Agent:

  • Dealing directly with customers by live chat and emails (e.g. online chat and email)
  • Handling and resolving customer queries
  • Directing requests and unresolved issues to the appropriate person

Few musts:

  • Be fluent in written and spoken English
  • At least 1 year of experience in Customer Support
  • Be happy to work different shifts

Also about our perfect candidate:

  • You are super excited about startups and the chance of being at the very-very start of it
  • You are ambitious and willing to have a high career growth in the future (we consider this person to be Supervisor/Team Leader in the future)
  • You are ready to be a person who will be helping to build CS Department from scratch

Are you interested? If you say “I’m in! I wanna start my startup career right now” - please contact us via jobs@carebout.com

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